JOB PURPOSE: To support the company business units in the analysis, improvement and redesign of core and support business processes from current state assessments to post-implementation support in order to deliver an improvement in efficiency, high levels of standardization and straight-through processing with defined exception management
Duties & Responsibilities:
- Quantify the problem statement by liaising with stakeholder and Business SMEs
- Conduct a quick ‘dipstick’ test to test the business problem assumptions if there is available data
Apply Lean Six Sigma defined phase analysis by:
- Defining process flow and value stream
- Measuring process performance
- Quantify business case by conducting a Value Stream / Pain Point Analysis together with initial in-depth analysis to validate the business problem
- Define charter by using the Lean / Six sigma methodology
Work through the Lean Six Sigma phases:
- Measure the Business Problem by defining Y and critical Xs, measuring variation and calculating sigma value and defect rate to derive the Hypotheses to be tested
- Analyse data sets to prioritise critical X’s, conducting hypothesis testing and pilot testing the solution
Improve the Business Process by designing and implementing the solution through:
- Finding new ways to improve the effectiveness and/or efficiency of the organisation
- Evaluating the implications of research findings
- Evaluating alternative methods
- Making a logical evaluation of new ideas and designs
- Designing logical flow-charts or diagrams
- Designing appropriate metrics and feedback mechanisms and appropriate implementation and sustaining plans and mechanisms
- Conduct BCA risk assessment
- Conduct Rapid Improvement Event (RIE) training for line managers
- Identify RIE using Lean method
- Test and implement RIE
- Track benefits via Performance Improvement Forum
- Gain an understanding of BU/FA KPIs by identifying and analysing the metrics that measure the business process
- Define processes required and establish appropriate process KPIs
- Sign off metrics for KPIs
- Establish analytics
- Source data from relevant source systems and publish onto Spot Fire or equivalent
- Identify manual process that consume large amounts of time
- Establish automated process designs ensuring that process automation and business activity monitoring are covered
- Implement automated process design using bank BPM technology
- Conduct in-depth process analysis ensuring that work instructions in the applicable process tool (ARIS, System Architect, Nimbus) is included
- Model processes as required
- Sign off processes
- Build and maintain professional working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, listen, advise, influence and negotiate to achieve win-win outcomes
- Initiate meetings with key stakeholders to track progress, manage expectations and ensure stakeholders’ requirements are delivered
- Preserves relationships despite airing conflicting views and seeks mutual gains when addressing conflicts
- Anticipates consequences and adapts problem solving based on continual feedback
- Act speedily to resolve problems, queries and complaints
- Adapt communication styles to meet the needs of different audiences
Self-management:
- Demonstrates pride in the organisation’s brand, services and products by consistently delivering on the brands promise
- Plan and manage own workflow, anticipating obstacles, juggling priorities and following through on objectives within agreed time-frames and according to quality standards
- Stay relevant and up-to-date with legislations and new development
- Maintain a positive attitude and respond openly to feedback
Qualifications and Experience:
- Minimum 6-8 years working experience at Process Practitioner level
- Experience in identifying and running large value (minimum R20million) CI projects
- Minimum BCom Information Systems/Statistics/Mathematics, BEng Chem/Mech/Ind. or BSc Information Systems; Six Sigma Black Belt Certification advantageous; Industry recognized Project Management qualification advantageous